Customer Service Liaison

4 weeks ago


Austin, Texas, United States State Farm Insurance Full time

Customer Service Representative Job Description

At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional manner. Your duties will include:

  • Assisting customers with policy applications, renewals, and cancellations
  • Providing accurate and timely information regarding insurance products and services
  • Handling billing and payment inquiries
  • Resolving customer issues and complaints in a professional and efficient manner
  • Collaborating with team members to ensure customer satisfaction
  • Maintaining accurate customer records and updating information as needed
  • Following company policies and procedures to ensure compliance with insurance regulations


As a Customer Service Representative at State Farm Insurance, you'll have the opportunity to work in a dynamic and supportive environment, where you can continuously improve your knowledge and skills through training and development opportunities. If you're passionate about delivering exceptional customer service and have a strong desire to succeed in a fast-paced insurance environment, we encourage you to apply for this exciting opportunity.

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