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Builder Account Liaison

1 month ago

Austin, Texas, United States Electrolux Home Products, Inc. Full time

As an Account Manager for Builders at Electrolux Home Products, Inc., you will be responsible for developing and maintaining relationships with assigned direct customers in a specified geographical area. Your primary goal will be to optimize execution opportunities and create loyal customers. You will work closely with the customer to meet sales, revenue, and financial goals for responsible accounts.

Key Responsibilities:

  • Single Family Direct Account Setup: Establish budget and upgrade/options for community or project specifications.
  • Single Family Direct Account Execution: Manage extra POs, shipment tracking, training, parts, and invoice accuracy.
  • Multi-family Direct Project Oversight: Manage scheduling, order trackers, changing orders, and completion paperwork.
  • Maintain Direct Account Model Homes: Ensure effective brand strategy displays.
  • Liaison between Customer and Distribution Center Partners: Drive job site readiness and address field-related issues.
  • Resolve Daily Market Concerns: Monitor returns process and participate in market distribution center calls.
  • Ensure Invoice Accuracy: Manage bids/quotes and customer systems.
  • Liaison between Customer and Warranty and Service Division: Handle escalated issues.
  • Make Sales/Training Calls: Assigned accounts.
  • Review Customer Packages: Align with company goals and profitability.
  • Influence Profitable SKU Usage: Communicate new product launches.
  • Handle Back-end Exception Tasks: Voice of the customer.

Requirements:

  • Bachelor's degree required.
  • Basic knowledge of sales concepts, practices, and procedures.
  • Working knowledge of the indoor appliances industry preferred.
  • Some merchandising experience preferred.
  • Prior sales experience, preferably within a durable goods capacity, a plus.

Knowledge, Skills & Abilities:

  • Mature and balanced approach.
  • Demonstrate strong product interest and commitment to building product knowledge.
  • Organized and disciplined self-starting approach, with a goal-oriented drive.
  • Excellent interpersonal and selling skills.
  • MS Office proficiency with focus on Excel.