Client Service Liaison

3 weeks ago


Austin, Texas, United States CityVet Full time
About the Role

We are seeking a skilled Client Service Liaison to join our team at CityVet, a dynamic and compassionate organization dedicated to providing top-notch pet care services.

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional client experiences.

  • Key Responsibilities:
  • Manage appointment check-ins and book new appointments with efficiency and accuracy.
  • Partner with the team to ensure smooth discharge information for various services, including grooming, clinic, and retail appointments.
  • Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage to ensure an efficient and productive schedule.

A Day in the Life:

  • Greet and welcome clients, checking patients in for their appointments and notifying them of any delays.
  • Care for clients during their wait and alert the staff of their arrival.

Why CityVet?

We prioritize the well-being of our staff members, recognizing the importance of caring for people and their pets. Our comprehensive benefits package includes health insurance, life insurance, disability insurance, paid time off, and more. Additionally, our full-time employees enjoy generous pet-care discounts, uniform allowances, flexible schedules, and opportunities for growth and development.



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