Client Relations Coordinator
2 weeks ago
Drake & Company is seeking a Client Relations Coordinator to enhance our customer support operations. This role is structured as a temporary-to-permanent position, operating from Monday to Friday.
Key Responsibilities- Customer Support (20%): Manage incoming customer inquiries via phone with professionalism and courtesy. Provide assistance with product inquiries and order tracking. Investigate and resolve customer concerns in accordance with established protocols. Approve online access and support web store navigation. Process credit card transactions and handle warranty claims and returns.
- Order Processing (60%): Collect order details from various sources including web stores and email to ensure prompt and precise order fulfillment. Assess expedited shipping costs and verify order accuracy. Collaborate with other departments to gather necessary information for order servicing. Manage urgent and warranty orders by initiating replacements or repairs for any damaged or missing products.
- Program Management (20%): Maintain comprehensive records for all programs. Provide clients with detailed reports and account information. Develop and uphold program procedures. Process daily freight operations and assist management in generating required reports.
- Education: Associate's degree is required.
- Experience: A minimum of two years in business administration or customer service is essential.
- Preferred Skills: Basic accounting or bookkeeping experience is advantageous.
- Technical Skills: Proficiency in MS Office applications (Word, Excel, PowerPoint) and familiarity with small business accounting software (such as Filemaker Pro) is expected.
- Deliver outstanding customer service by effectively communicating program details, order statuses, and tracking information.
- Develop a thorough understanding of the full range of assigned programs and products to better assist clients.
- Ensure accurate maintenance of all program records.
- Coordinate with other departments as necessary to obtain information and support for order fulfillment and service.
- Establish and maintain effective program procedures.
- Serve as a backup receptionist when required.
- Manage warranty-related issues by facilitating prompt replacements or repairs and assist the shipping department with claims processing.
- Handle urgent and warranty orders efficiently.
- Support general office and administrative tasks as needed.
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