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Client Relations Specialist

2 months ago

Middleton, Wisconsin, United States The QTI Group Full time
Overview:

The QTI Group is collaborating with a leading billing services firm that supports automotive service centers throughout North America. We are currently in search of a Client Relations Specialist to enhance our team. The Client Relations Specialist will serve as the main point of contact for Clients and Customers, addressing their inquiries and resolving any issues that may arise. A positive, proactive attitude and a strong commitment to teamwork and professionalism are essential.

This position is temporary-to-permanent and requires on-site presence. The work schedule consists of full-time hours from Monday to Friday, with flexibility between 8 AM and 6 PM. Compensation begins at $19 per hour.

Key Responsibilities:
  • Acting as an intermediary between our Clients and their Customers.
  • Handling incoming communications through various channels such as phone, email, and fax.
  • Clarifying and addressing billing and payment inquiries for Clients and Customers.
  • Managing daily mail operations including opening, sorting, and processing.
  • Reviewing, investigating, and responding to inquiries from Clients and their Customers with precision and promptness.
  • Escalating issues to the appropriate leadership as necessary.
  • Collaborating with Clients and Customers to resolve billing and payment discrepancies.
  • Providing explanations of reports and other documentation to Clients and Customers upon request.
  • Assisting Clients and Customers with portal password resets.
  • Executing account modifications and updates as requested by Clients.
Qualifications:
  • Exceptional written and verbal communication skills, with a focus on grammar, punctuation, and professionalism.
  • Proficient in personal computing, particularly in MS-Excel and MS-Word, along with strong keyboarding skills.
  • Typing proficiency of at least 35 words per minute.
  • Strong organizational capabilities and meticulous attention to detail.
  • Ability to manage multiple tasks in a dynamic environment.
  • Commitment to maintaining confidentiality.
  • Logical problem-solving skills within established policies and procedures.
  • Excellent research abilities.
  • Prior experience in customer service roles.
  • Willingness to undergo a background check.
This role is ideal for you if you:
  • Communicate effectively and are comfortable making phone calls.
  • Are driven by results and possess self-motivation.
  • Exhibit strong organizational skills and reliability.
  • Enjoy investigating inquiries and resolving challenges.
  • Pay close attention to detail.