Customer Support Representative
3 weeks ago
- Assist customers place online orders from our consumer websites through Shopify.
- Collect accurate customer information, including payment, shipping and billing addresses.
- Safeguard all private customer and company information.
- Promptly respond to customer queries in a timely and accurate way, via phone, email, chat, or social media platforms.
- Immediately escalate serious complaints or issues to proper channels.
- Follow up with customers to ensure their service issues are resolved.
- Update our internal databases with information about service issues and useful discussions with customers.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Identify customer needs and inform customers about specific features and new functionalities.
- Assist the eCommerce Team in maintaining detailed documentation related to 3PL fulfillment issues.
- Communicate with the 3PL Account Manager on all relevant fulfillment issues and customer requests.
- Document any customer escalations in both Zendesk and Shopify with details on issues and/or outcomes.
- Handles customer complaints by answering calls and responding to voice messages and e-mails in a professional, courteous, and timely manner.
- Maintains Customer Complaint Log in coordination with Quality Assurance, as well as forwards all food safety-related complaints to the Quality Assurance department.
- Coordinates product replacement.
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Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States Signature Flight Support Corporation Full timeJob SummarySignature Flight Support Corporation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operation (FBO), you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide top-notch...
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Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States Signature Flight Support Corporation Full timeJob SummarySignature Flight Support Corporation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operation (FBO), you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide top-notch...
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Customer Support Representative
5 days ago
Honolulu, Hawaii, United States Hawaiian Host Full timeJob Title: Customer Support SpecialistAt Hawaiian Host, we are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, chat, and social media.Key...
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Customer Support Specialist
3 weeks ago
Honolulu, Hawaii, United States Gravity Payments Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Gravity Payments. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.ResponsibilitiesProvide timely and effective support to...
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Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States Central Pacific Bank Full timeCustomer Experience Representative Job DescriptionAt Central Pacific Bank, we are seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for handling incoming email and telephone calls from internal and external customers in a professional manner,...
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Customer Service Representative
1 month ago
Honolulu, Hawaii, United States Cigna Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt Cigna, we're committed to helping our customers navigate the complexities of healthcare. As a Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and ensuring our customers receive the support they need to...
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Customer Service Representative
1 week ago
Honolulu, Hawaii, United States Enterprise Full timeCustomer Assistance RepresentativeAt Enterprise, we're looking for a skilled Customer Assistance Representative to join our team. As a key member of our customer service team, you'll be responsible for providing top-notch support to our customers.Key Responsibilities:Take incoming calls and provide information and resolution for customersManage outgoing...
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Customer Service Representative
2 weeks ago
Honolulu, Hawaii, United States Metasys Technologies Full timeJob Title: Customer Service RepresentativeMetasys Technologies is seeking a highly skilled Customer Service Representative to join our team in Honolulu, HI.Job SummaryWe are looking for a customer-focused individual to provide exceptional phone support to our clients. As a Customer Service Representative, you will be responsible for resolving customer...
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Customer Service Representative
2 weeks ago
Honolulu, Hawaii, United States Metasys Technologies, Inc. Full timeJob Title: Customer Service RepresentativeMetasys Technologies, Inc. is seeking a highly skilled Customer Service Representative to join our team in Honolulu, HI.Job SummaryWe are looking for a customer-focused individual to provide exceptional phone support to our clients. As a Customer Service Representative, you will be responsible for resolving customer...
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Customer Service Representative
4 weeks ago
Honolulu, Hawaii, United States Na Ali'i Consulting & Sales, LLC. Full timeJob Title: Customer Service RepresentativeNakupuna Consulting & Sales, LLC. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Responsibilities:Provide timely...
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Customer Service Representative
1 month ago
Honolulu, Hawaii, United States New York Life Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at New York Life. As a Customer Service Representative, you will be responsible for providing exceptional customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication.Key...
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Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States Domino's Pizza LLC Full timeAbout the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our...
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Customer Service Representative
12 hours ago
Honolulu, Hawaii, United States Enterprise Holdings Full timeCustomer Service Representative Job DescriptionAt Enterprise Holdings, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Waikiki. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our internal and external customers, primarily face-to-face,...
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Customer Service Representative
5 hours ago
Honolulu, Hawaii, United States Morgan White Group Full timeJob Title: Customer Service RepresentativeMorgan White Group is seeking a highly skilled Customer Service Representative to join our team in Hawaii. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate with clients to obtain information and...
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Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States CSN Collision Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CSN Collision. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Greet and assist customers in a friendly and...
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Customer Service Representative
4 weeks ago
Honolulu, Hawaii, United States Datamatics Global Services Full timeJob Title: Customer Service RepresentativeJoin Datamatics Global Services as a Customer Service Representative and be part of our dynamic team voted "Best Place to Work in Hawai'i 2018 to 2021.Job Summary:We are seeking a highly motivated and customer-focused individual to support our efficiency and conservation programs. As a Customer Service...
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Customer Service Representative
1 month ago
Honolulu, Hawaii, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Whole Foods Market. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences, leading processes supporting the checkout experience and grocery delivery & pickup, and driving safety,...
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Customer Service Representative
6 hours ago
Honolulu, Hawaii, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a motivated and friendly Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need, and maintaining a positive and welcoming environment.Responsibilities:Assist...
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Customer Service Representative
1 week ago
Honolulu, Hawaii, United States Medical Transportation Management Full timeAbout the RoleWe are seeking a highly skilled and dedicated Support Representative to join our team at Medical Transportation Management. As a Support Representative, you will play a critical role in ensuring the smooth operation of our transportation services, providing top-notch customer experience to our diverse customer population, and collaborating with...
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Customer Service Representative
23 hours ago
Honolulu, Hawaii, United States Island Energy Services LLC Full timeJob Title: Customer Service RepresentativeIsland Energy Services LLC is seeking a Customer Service Representative to join our team at our Nu'uanu Texaco location. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe and clean work...