Customer Support Specialist

3 weeks ago


Honolulu, Hawaii, United States Gravity Payments Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Representative to join our team at Gravity Payments. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Responsibilities
  • Provide timely and effective support to clients via phone, email, and chat
  • Respond to client inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction
  • Stay up-to-date with product knowledge and industry trends to provide informed support
  • Meet or exceed customer satisfaction targets and key performance indicators
What We Offer

At Gravity Payments, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed, and we are proud to offer a competitive compensation and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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