Quality Assurance Specialist

2 weeks ago

Appleton, Wisconsin, United States Ducommun Full time
Job Overview

Quality Assurance Specialist

Lead, coordinate, and guide team members directly or through team leaders. Establish work protocols and assign responsibilities to fulfill departmental and organizational objectives.

About Us

Founded in 1849, Ducommun stands as California's oldest enterprise. Initially starting as a hardware supply outlet during the California Gold Rush, we played a pivotal role in the inception of the aerospace sector in Southern California by supplying aircraft aluminum to early aviation pioneers.

Today, Ducommun is a worldwide provider of innovative manufacturing solutions for clients in the aerospace, defense, and industrial sectors. We focus on electronic and structural systems, delivering intricate products and components for commercial aircraft, mission-critical military and space initiatives, and advanced industrial applications.

Position Summary

Ensure that all contractual and regulatory quality standards are established and communicated for assigned clients and projects. Collaborate with all departments to maintain control over incoming, in-process, and final product quality.

  • Advise on more efficient and quality-driven processes.
  • Serve as the customer liaison for quality-related concerns and problem resolution.
  • Work alongside sales, procurement, production, quoting, and contract management to develop quality protocols that meet client specifications.
  • Engage with suppliers to rectify issues related to purchased materials.
  • Support manufacturing through root cause analysis and corrective and preventive measures to address product issues.
  • Assist in defining and monitoring the quality management system and foster a culture that emphasizes quality processes.
  • Oversee personnel and processes to ensure adherence to company guidelines, policies, and procedures.
  • Provide daily leadership and direction to team members.
Key Responsibilities
  • Train, guide, and mentor employees on work processes and company policies.
  • Regulate workflow to maximize capacity and efficiency within the department.
  • Ensure projects and assignments align with company practices, policies, and regulations.
  • Interact with and support all internal and external stakeholders, promoting positive relations and communication.
  • Research and troubleshoot issues and corrective actions to facilitate continuous improvement.
  • Encourage individual accountability for quality work and workmanship standards.
  • Monitor departmental performance objectives.
  • Participate in periodic audits to ensure compliance with company standards.
  • Contribute to the recruitment, selection, and development of operations personnel while maintaining discipline and personnel relations.
  • Provide input for hiring, terminations, transfers, salary adjustments, and promotions.
  • Adhere to the General Requirements of Team Members.
  • Manage the proper handling and management of hazardous waste generated in the work area.
Required Skills & Qualifications
  • Demonstrated knowledge of fundamental manufacturing and assembly processes, along with work measurement and standards.
  • Proficient in technical writing with strong documentation skills; attention to detail is essential.
  • Able to read and interpret engineering drawings.
  • Demonstrated analytical skills, including the ability to plan, resolve issues effectively, and set priorities.
  • Familiarity with DOE, Six Sigma, and Lean Manufacturing principles is preferred.
  • Intermediate computer skills in email, Word, Excel, PowerPoint, Access, Microsoft Project, and MRP/ERP systems.
  • Proven ability to communicate with clients and represent the company positively.
  • Negotiation and conflict resolution skills, along with demonstrated experience in troubleshooting and problem-solving.
  • Ability to manage multiple tasks efficiently and adapt in a dynamic environment.
  • Strong organizational skills and a high level of energy.
  • Professional demeanor with problem-solving and prioritization capabilities.
Experience/Education/Training/Certification
  • Bachelor's degree required.
  • A minimum of 5 years of progressive experience in the relevant functional area.

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