Help Desk/Desktop Specialist
3 weeks ago
We are seeking a highly skilled and customer-focused Help Desk/Desktop Specialist to join our team at KLH Consulting, Inc. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients, ensuring their systems and equipment are running smoothly and efficiently.
Key Responsibilities:- Provide timely and courteous support to clients via phone, email, and remote access
- Troubleshoot and resolve technical issues with desktops, laptops, and mobile devices
- Install, configure, and maintain hardware and software systems
- Develop and maintain knowledge of new technologies and trends in the IT industry
- Collaborate with other team members to ensure seamless support and resolution of client issues
- 3+ years of experience in a Help Desk/Desktop Specialist role
- Strong technical knowledge of desktop operating systems, hardware, and software
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of IT service management principles and practices
- Experience with Microsoft Windows, macOS, and Linux operating systems
- Knowledge of network protocols and architecture
- Experience with IT service management tools and software
- Knowledge of cybersecurity principles and practices
KLH Consulting, Inc. is a dynamic and rapidly growing IT company, voted as one of the best places to work in Sonoma County for the past 5 years in a row. We cater to an expansive portfolio of clients both domestically and internationally, and we're seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.
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