System Support Specialist I

6 days ago


Bakersfield, California, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled System Support Specialist I to join our team. The successful candidate will be responsible for providing technical support to faculty, staff, and administrators, ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Diagnose and troubleshoot PC-related software and hardware problems
  • Coordinate timely resolution of software and hardware problems with IT resources
  • Work with hardware and software manufacturers to handle warranty repair and parts replacement issues
  • Log support details in the Help Desk trouble-ticketing system
  • Develop and use workstation configuration management tools and procedures
  • Install, configure, and support complex software applications
  • Develop and deploy optimized images for computer labs
  • Work with network and server support operations to set up effective processes for user access and computer behavior
  • Maintain hardware replacement planning information
  • Receive, prioritize, and respond to Help Desk Service tickets and incoming calls
  • Identify chronic problems and work with Help Desk support operations to find solutions
  • Complete individual and group requests for hardware or software moves, adds, and changes
Requirements
  • Associate's degree or equivalent in computer software applications, business practices, or a related field
  • One year of increasingly responsible experience in computer software and hardware support
  • OR High school diploma, GED, or equivalent certificate of competency and three years of work experience
Working Conditions

The Systems Support Specialist I will work in a fast-paced IT environment, providing technical support to a variety of end-users. The successful candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

We offer a competitive salary range of $5,169.40 - $7,304.23 monthly, with opportunities for professional growth and development.



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