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Help Desk Support Specialist

1 month ago


Bakersfield, California, United States Eateam Full time
Job Title: Help Desk Support Specialist

We are seeking a highly skilled Help Desk Support Specialist to join our team at Eateam Inc. in Bakersfield, CA.

Job Summary:

The Help Desk Support Specialist will provide tier 3 level support for incident/problem ticket resolution, interacting with daily activities that require technical support at the end user location. This position will provide mentorship to the Help Desk Analyst I or Computer Operator staff.

Key Responsibilities:
  • Provide seamless transition of incidents/problems from the Help Desk to the Network, Systems, Development or Data Management support groups.
  • Ensure regular communication with the Business, MIS team, and Management of system or application outages.
  • Track the progress or resolution of outages and establish good communication of repairs or corrective actions to the entities stated in a timely manner.
  • Generate and review incident/problem reports for trends of anomalies and make recommendations for a course of corrective actions.
  • Design, coordinate, and deliver training courses on computer-based software applications for employees.
  • Coordinates MIS activities for new hires and terminations, adds, moves, and changes.
  • Ability to install and support approved local area network (LAN) and desktop-based applications software with little or no assistance.
Requirements:
  • Microsoft Windows operating system; Microsoft Office professional software which includes: Word, Access, Excel, and Power Point.
  • Ability to troubleshoot computer hardware; including printers, personal computers, local area networks, category-5 wiring, category-3 wiring, layer-3 data switches, and telecommunications equipment.
  • Create and maintain a client training library. The training library should consist of online training courses and aids, training manuals and documents, and software training materials.
  • Work and communicate effectively with the various professionals throughout the organization.
  • Ability to stay abreast of current news, systems information, problems, changes and updates relevant to client user community.
About Eateam:

Eateam Inc. is a leading provider of IT services and solutions. We are committed to delivering high-quality services and supporting our clients in achieving their goals.