Membership and Engagement Program Manager

4 weeks ago


Arlington, Virginia, United States NTCA - THE RURAL BROADBAND ASSOCIATION Careers Full time
Membership and Engagement Program Manager

NTCA–The Rural Broadband Association is seeking a highly skilled Membership and Engagement Program Manager to lead the planning, development, and implementation of membership retention, recruitment, engagement, orientation, and recognition programs.

The ideal candidate will have a strong understanding of trade association membership programs and procedures, especially those related to dues management. They will also possess management experience, particularly in overseeing membership and customer service-related functions.

The Membership and Engagement Program Manager will be responsible for preparing and overseeing the administration of monthly membership renewals, new member applications, and related member communications. They will also engage with members and deliver exceptional customer service and support across various channels.

The successful candidate will have a working knowledge of AMS databases, especially experience with Association Anywhere. They will also be proficient with all applications in the Microsoft Office suite, especially Excel and Power BI.

NTCA offers a competitive compensation and benefits package that is designed to support employees' health and wellness, financial satisfaction, work-life balance, and protection from the unexpected.

Our compensation and benefits package includes:

  • Competitive compensation program including regular performance feedback and coaching
  • Health insurance: medical, dental, vision, pharmacy benefits
  • Company-sponsored life insurance
  • Short- and long-term disability
  • Generous paid time off and paid holidays
  • Hybrid work environment
  • Corporate volunteering and community service opportunities
  • 401(k) and pension retirement programs
  • Comprehensive wellness program
  • Convenient office location in near Ballston Metro


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