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Customer Service Ambassador
2 months ago
About Boston Children's Hospital
We are a leading pediatric hospital that provides exceptional care to children from diverse backgrounds. Our inclusive work environment values diversity and promotes a culture of empathy and understanding.
Job Summary
We are seeking a Patient Experience Representative to join our Learning Disabilities Department within Neurology. As a key member of our team, you will be responsible for providing exceptional customer service and supporting unit operations.
Key Responsibilities
- Patient Encounter Management
- Provide positive and effective customer service to support unit operations
- Collaborate with referring providers and practices to ensure seamless patient care
- Obtain required authorizations to compile patient and staff schedules
- Schedule patients and support the patient encounter
- Check In / Check Out
- Greet and direct patients, families, and visitors in a welcoming and efficient manner
- Monitor daily schedules and coordinate flow with clinicians and supervisors
- Reconcile payments and prepare deposits, providing a record of transactions in hospital systems
- Facilitate and direct communication with Financial Counseling
- Administrative
- Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services
- Provide routine clerical support as needed
Requirements
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
What We Offer
Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.
Equal Opportunity Employer
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.
