Customer Experience Ambassador

2 weeks ago


Brookline, Massachusetts, United States Nothing Bundt Cakes - Springfield Full time

h3JobDescription/h3pTheNothingBundtCakesGuestServiceRepresentativeplaysavitalroleincreatingawarmandwelcomingenvironmentforourguests.Thisincludesofferingcreativesolutionsforuniquecelebratoryoccasionsandsellingourdeliciouscakes.Asthefirstpointofbrandcontactinourbakery,theGuestServiceRepresentativeisessentialinengagingandbringingjoytoourguests,creatingamemorableexperience,andleavingapositive,lastingimpression./ph3KeyResponsibilities/h3ullibPromptandPersonalizedService:/bGreetwalk-inandphoneguestswithgenuinewarmthandhelpfulenthusiasmtodeterminetheirinterestsandneeds,andfollowtheNothingBundtCakesSweetStepsofServicetocreateasuperiorguestexperience./lilibProductKnowledge:/bMaintainstrongproductknowledgetoeducateguestsonNothingBundtCakescakedistinction,size,andflavorprofileoptions,pricing,specialpromotions,andcomplimentaryretailmerchandise./lilibSalesandMerchandising:/bSuggestadditionalmerchandise,includingballoons,candles,andcards,tocompleteauniquecelebration./lilibOrderProcessing:/bProcessguestordersefficientlyandaccuratelyutilizingthepoint-of-salesystemandinvitegueststojointheNothingBundtCakesEmailClubtobenefitfromspecialpromotionsandremainconnected./lilibBakeryPresentation:/bUpholdacleanandorganizedbakerypresentation,whichmayincluderoutinesweeping/moppingofthefloor,anddusting/cleaningofcountertops,windows,andothersurfaces./lilibMerchandiseReplenishment:/bReplenishretailmerchandiseandcakedisplaycasetoensureastrongvisualpresentation./lilibSupportFunctions:/bAssisttheCrafterinpreparingcakedecorationsandpackagingsuppliesasneeded./lilibAdherencetoPolicies:/bComplywithallhealthandsafetyguidelinesandNothingBundtCakespoliciesandprocedures,includingstrictadherencetodresscodeandpersonalhygiene./lilibAttendanceandPunctuality:/bMaintainaconsistentworkattendanceandpunctualityrecord./li/ulh3CoreValuesandCompetencies/h3ullibServant'sHeart:/bDisplayhumilityandempathyininteractionswithothers,andbereliable,trustworthy,andresponsive./lilibSpiritofaChampion:/bDemonstrateprideinresponsibilities,anintensedrive,andapassiontosucceed,andtakeinitiativeand100%ownershipofresponsibilitieswithzeroexcusesforissueswithindirectcontrol./lilibGenuineConnections:/bProjectwarmth,enthusiasm,andoptimismthatattractsothers,buildpositive,productiverelationshipswithallteammembers,andlistenactivelyandcommunicateopenly,clearly,andrespectfully./li/ulh3Requirements/h3ullibEducationandExperience:/bApplicantsmustbe16yearsofageorolder,andwhilenoformaleducationorworkexperienceisrequired,previousguestserviceexperienceatabakery,restaurant,orretailstoreisaplus./lilibAvailability:/bMusthavetheflexibilitytoworkvariousshifts,includingearlymornings,evenings,weekends,andholidays,basedonchangingbusinessdemands,andbewillingtoworkoccasionalfestivalsandcraftfairsoutsideofthebakery./li/ul



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