IT Service Desk Manager

4 weeks ago


Brookline, Massachusetts, United States Brookline School District Full time
Job Title: IT Service Desk Manager

Brookline School District is seeking a highly skilled IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our staff and students.

Key Responsibilities:

  • Provide technical assistance with computer hardware, software, and network issues.
  • Manage and resolve customer issues in a timely and professional manner.
  • Develop and implement processes to improve IT service delivery and customer satisfaction.
  • Supervise and train a team of technical support specialists.
  • Collaborate with other departments to ensure seamless IT service delivery.

Requirements:

  • Bachelor's degree in computer science, management information systems, or business.
  • Minimum 5 years of experience in a supervisory or management role with computer and networking experience.
  • Strong technical skills and knowledge of ITIL framework.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].



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