Athletic Trainer/Durable Medical Equipment Field Service Representative
1 day ago
Job Title: Field Service Representative
Reports To: Field Service Team Lead
Location: La Jolla, CA
Business Unit: Field Services - Bracing & Supports
Role Summary:
We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Representative in La Jolla, CA. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.
Key Responsibilities:
- Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by Healthcare Professionals.
- Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
- Performs inventory management and participates in required audits.
- Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
- Serves as a liaison between the customer, Enovis, and the Sales Team.
- Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
Minimum Basic Qualifications:
- A passion for providing excellent care to Healthcare Professionals and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
- Minimum of 2 years' experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience, required.
- Bachelor's Degree in a related field.
- Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
Desired Qualifications:
- Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
Work Environment | Physical Demands:
- Provides patient care in physician's offices, hospitals, and/or clinics, etc.
- This job involves potential exposure to airborne and bloodborne pathogens.
- Physical Demands: Must frequently lift and/or move up to 20 pounds.
- Travel Requirements: May be required to travel up to 10% of the time, but overnight travel is not required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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