Restaurant Operations Manager

8 hours ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Dunkin' Full time
Job Overview:


Position Summary

As a key member of the Dunkin' team, the successful candidate will be entrusted with guiding teams in delivering exceptional guest experiences, operational excellence, and a working environment that promotes engagement and living our company values. This role is responsible for overseeing the overall operation of branded restaurants for Dunkin', including managing teams of associates and leaders. Key responsibilities include ensuring guest satisfaction, demonstrating leadership attributes, building and developing strong teams, achieving operational excellence, managing food operations, and maintaining a clean and safe working environment.

Responsibilities:

  1. Ensure that teams greet all guests in a friendly manner to make them feel welcomed and appreciated, encouraging guest loyalty.
  2. Demonstrate leadership attributes to include building and maintaining trust with the store teams by setting clear and measurable goals, holding self and teams accountable, and communicating frequently and effectively.
  3. Build and develop strong teams by hiring, training, scheduling, coaching, offering timely feedback on performance, and leading by example.
  4. Lead teams of store associates in a fair, consistent, impartial, and timely manner, supporting and enforcing all state and federal laws along with company policies and procedures.
  5. Achieve operational excellence, develop performance goals aligned with the company's operational objectives, hit financial goals (sales/expenses to budget, net profit), and strive for year-over-year improvement.
  6. Manage food operations to ensure quality and safety of all items sold.
  7. Manage the overall appearance and cleanliness of the stores (inside and out) ensuring that all food prep areas are clean and stocked, the food service areas are spotless, and the bathrooms are sparkling clean, delegating and directing teams to maintain condition levels up to company standards.
  8. Oversee quality control, merchandising, safety programs, and other guidelines in place for successful food service operation.

Working Relationships:

Restaurant Clerks, Team Members, Shift Leaders, Assistant Managers, Restaurant Managers, In Training, General Managers, Brand Managers, and various corporate personnel and vendors.

Job Requirements & Qualifications:

  • Minimum Education: N/A
  • Preferred Education: High School or GED
  • Minimum Experience: 1 year leadership or supervisory capacity in restaurant environment, leading a team
  • Preferred Experience: 1-3 years restaurant experience
  • Preferred Licenses/Certifications and Skills:
    • Valid Driver's license.
    • National Food & Safety requirement (can acquire during employment)
  • Soft Skills:
    • Comfortable talking and interacting with guests and team members
    • High energy
    • Ability to move from one activity to another quickly
    • Team-oriented; willing to give extra effort to help others
    • Computer skills are helpful

Hours & Conditions:

This position is full-time and involves working a variety of hours, day and night, as Dunkin' locations can be open 24 hours depending on the location. Weekend and holiday hours are required.

Travel:

5% - may be required. Must have reliable transportation.

Physical Requirements:

Ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp, and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other:

Specialized attire required in food establishments. Slip-resistant footwear is required, as well as attire specifically required by brand standards and franchise agreements.

Company Introduction:

Dunkin' is the world's leading baked goods and coffee chain, serving more than 3 million customers each and every day. True to our name, we offer 50+ varieties of donuts, but you can also enjoy dozens of premium beverages, bagels, breakfast sandwiches, and other baked goods.

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