Incident Response and Business Continuity Manager

4 weeks ago

Harrisburg, Pennsylvania, United States D and H Distributing Co Full time
Job Summary

The Incident Response, Continuity, and Disaster Recovery Lead is responsible for ensuring the organization's readiness to effectively respond to and recover from IT and cybersecurity-related incidents, disruptions, and disasters. This role requires a strategic mindset, technical expertise, and the ability to coordinate efforts across departments to minimize the impact of disruptions and ensure business continuity.

Key Responsibilities
  • Develop and maintain incident response plans, including procedures for identifying, assessing, and mitigating incidents.
  • Lead incident response efforts during cyberattacks, data breaches, natural disasters, and other emergencies, including leading discussions between leadership and technical levels.
  • Conduct tabletop exercises and drills to prepare staff for responding to emergencies.
  • Coordinate with relevant stakeholders to contain incidents, preserve evidence, and restore normal operations promptly.
  • Conduct post-incident reviews to identify lessons learned and coordinate across the enterprise to facilitate corresponding improvements to incident response capabilities.
  • Develop and maintain business continuity plans to ensure the organization can continue critical operations during disruptions.
  • Identify key business processes, resources, and dependencies to prioritize continuity efforts.
  • Conduct business impact analyses to assess the potential consequences of disruptions and determine recovery priorities.
  • Coordinate with departmental leaders to develop and test continuity strategies, such as alternate work arrangements, data backups, and redundant systems.
  • Develop and maintain disaster recovery plans to provide alternative IT infrastructure, systems, and data following catastrophic events.
  • Define recovery time objectives (RTOs) and recovery point objectives (RPOs) for critical systems and applications.
  • Coordinate with infrastructure to establish and refine procedures for data backup, replication, failover, and restoration.
  • Conduct regular tests and simulations to validate the effectiveness of disaster recovery plans and procedures.
  • Assist with training and awareness programs to educate employees on incident response, business continuity, and disaster recovery procedures.
  • Promote a culture of preparedness and resilience throughout the organization.
  • Stay up to date on the latest IT and security industry trends, including compliance requirements.
  • Maintain knowledge of cybersecurity frameworks, such as NIST and CIS, and other security technologies.
Requirements
  • Proven experience in incident response, business continuity, disaster recovery, or related fields.
  • Strong understanding of cybersecurity principles, IT infrastructure, and risk management frameworks.
  • Ability to remain calm and make sound decisions under pressure.
  • Experience with incident response tools, business continuity software, and disaster recovery technologies.
  • Willingness to participate in on-call rotations and respond to incidents outside of regular business hours, as needed.
  • Exceptional verbal and written communications skills.
  • Ability to effectively communicate complex technological issues in business terms at any level within the organization.
  • Highly self-motivated and directed.
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Education and/or Experience
  • Associates degree in Cybersecurity or similar area of study required or equivalent years of related work experience.
  • Bachelor's degree in Cybersecurity or similar area of study preferred.
  • At least 3-5 years of experience in cybersecurity with implementation and system maintenance preferred.
  • Industry certifications (CBCP, CEH, Security+, SANS, CISSP, OSCP, CISA or similar) preferred.

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