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Customer Service Representative

2 months ago

Clearwater, United States Insurance Administrative Solutions Full time
Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insurance Administrative Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide prompt and courteous customer service, meeting or exceeding service standards.
  • Utilize applicable policy forms, insurance law, and internal procedures to answer inquiries and process requests from customers.
  • Thoroughly document telephone calls, changes, and written correspondence.
  • Answer incoming calls in accordance with quality standards, providing information to agents, applicants, or insured about the status of an application or policy.
  • Place outgoing calls to provide or obtain information.
  • Document all calls while in progress, using an online call documentation program.
  • Transfer or refer misdirected calls to the appropriate individual, department, or offices outside the company, using approved transfer and referral techniques.
  • Understand and utilize all resources available to accomplish assigned tasks.
  • Process customer requests using internal and client-mandated procedures.
  • Produce correspondence to customers using approved letters, fully documenting policy files or image systems with all related material.
  • Communicate openly with supervisors and other team members to ensure accurate responses and avoid duplication of efforts.
  • Arrive to work and return from breaks and lunch as scheduled, demonstrating punctuality and dependability.
Qualifications:
  • Ability to communicate effectively and follow written instructions.
  • Ability to document calls with accuracy and clarity of content.
  • Ability to abruptly change tasks and prioritize multiple responsibilities.
  • Problem-solving and attention to detail skills are necessary.
  • Reliability is extremely important.
  • A rate of 40 WPM is preferred.
  • Honesty and respect for the company and its policies and procedures are required.
Education and Experience:

Candidate must have customer service experience in an office setting, with an insurance background preferred. PC, Windows, Word experience is also preferred, and Excel experience is a plus.

Benefits:
  • Medical, dental, and vision benefits, effective the first of the month after hire date.
  • 401(k) company matching and contributions are immediately vested.
  • 15 days PTO after 90 days.
  • Referral program.
  • 11 paid holidays.
  • Employee Assistance Program.
  • Tuition Reimbursement.