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General Manager

2 months ago

Charleston, West Virginia, United States Finswash Full time

Job Title: General Manager

Job Summary:

We are seeking a highly motivated and experienced General Manager to lead our Fins Car Wash site. As a General Manager, you will be responsible for overseeing the daily operations of the site, managing a team of highly engaged associates, and delivering an exceptional customer experience.

Key Responsibilities:

  • Lead the facility-based team to achieve high levels of customer satisfaction and operational efficiency.
  • Acquire, build, and maintain a team of high-energy, customer-focused team members.
  • Develop and implement effective processes to drive results and improve customer experience.
  • Manage and oversee all site daily operations, including financial performance, efficiency, and safety.
  • Ensure an exceptional customer experience by managing the overall customer experience, including site appearance, check-in, wash quality, and team member interactions.

Requirements:

  • Results-focused leader with 2+ years of management experience in a customer-focused environment.
  • Demonstrated ability to build and maintain a high-performing team.
  • Mechanical aptitude required to maintain daily operations.
  • A high school degree or equivalent experience required.
  • Flexibility to manage a seven-day per week operation with exposure to the elements.
  • Ability to work a minimum of 40 hours per week, including weekends, evenings, and additional hours based on operational needs.

Preferred Qualifications:

  • Experience in car wash operations is highly desired.

Competencies:

  • Member Focused: Dedicated to meeting the expectations and requirements of Members/customers.
  • Drive for Results: Has a results-focused bias for action.
  • Collaborative: Works well with individuals and groups to achieve common goals.
  • Influencing: Builds strong relationships and influences results outside functional areas of responsibility.

Physical Demands:

This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting. Finger and hand dexterity is required for frequent and continuous operation of all office equipment. Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in-person and on the telephone. Ability to process, express, and exchange information orally, in writing, presentations, and through online applications. Mental and emotional ability to work effectively in a busy environment, interacting with people, and dealing with difficult situations. Ability to work outside year-round. Ability to stand for 8+ hours a day. Must be open to background check and Drug screen.