Spanish Language Intake Representative

7 days ago


Houston, Texas, United States The Law Offices of Hilda L. Sibrian Full time
Job Overview

We are seeking a highly motivated and detail-oriented Bilingual Intake Specialist to join our team at The Law Offices of Hilda L. Sibrian.

Job Summary:

  • Provide exceptional customer service to clients and their families in a fast-paced environment.
  • Utilize strong communication skills to effectively communicate with clients, attorneys, and other stakeholders.
  • Manage and maintain accurate and detailed records of client interactions and case information.
  • Work collaboratively with the intake team to ensure seamless communication and efficient case processing.

Responsibilities:

  1. Client Communication: Respond to client inquiries, provide information, and address concerns in a professional and empathetic manner.
  2. Case Management: Gather and document client information, including contact details, case history, and relevant documentation.
  3. Intake Process: Conduct thorough intake interviews with clients to gather necessary information and ensure accurate case documentation.
  4. Team Collaboration: Work closely with attorneys, paralegals, and other support staff to ensure timely and efficient case processing.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Prior customer service or intake experience preferred.
  • Language Skills: Fluent in Spanish and English.
  • Technical Skills: Proficient in Microsoft Office Suite and other relevant software applications.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Collaborative Environment: A collaborative and supportive work environment.


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