Spanish Language Intake Representative
7 days ago
We are seeking a highly motivated and detail-oriented Bilingual Intake Specialist to join our team at The Law Offices of Hilda L. Sibrian.
Job Summary:
- Provide exceptional customer service to clients and their families in a fast-paced environment.
- Utilize strong communication skills to effectively communicate with clients, attorneys, and other stakeholders.
- Manage and maintain accurate and detailed records of client interactions and case information.
- Work collaboratively with the intake team to ensure seamless communication and efficient case processing.
Responsibilities:
- Client Communication: Respond to client inquiries, provide information, and address concerns in a professional and empathetic manner.
- Case Management: Gather and document client information, including contact details, case history, and relevant documentation.
- Intake Process: Conduct thorough intake interviews with clients to gather necessary information and ensure accurate case documentation.
- Team Collaboration: Work closely with attorneys, paralegals, and other support staff to ensure timely and efficient case processing.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Prior customer service or intake experience preferred.
- Language Skills: Fluent in Spanish and English.
- Technical Skills: Proficient in Microsoft Office Suite and other relevant software applications.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
- Collaborative Environment: A collaborative and supportive work environment.
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