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IT Support Specialist

2 months ago

Providence, Rhode Island, United States KLR Full time

KLR is recognized as a leading professional services firm in New England, and we are currently looking for an IT Help Desk Technician to enhance our operations.

Key Responsibilities:

  • User Assistance: Provide support to users facing technical challenges with networks, computers, mobile devices, and software applications.
  • System Oversight and Diagnostics: Oversee, evaluate, troubleshoot, and rectify issues with computer systems, hardware, peripherals, and manage user accounts, including permissions and security protocols.
  • Hardware and Software Oversight: Record, maintain, upgrade, and substitute hardware and software systems as necessary.
  • Laptop Upkeep: Execute updates to the Windows operating system and BIOS on laptops.
  • Required Skills: Knowledge of Windows OS and BIOS update procedures, with a keen eye for detail during system updates.
  • Virtual Environment Proficiency: Engage with VMware for managing virtual environments.
  • Remote Assistance: Deliver remote support utilizing tools such as Zoom, Microsoft 365, and Fast Support.
  • Operational Integrity: Exhibit accountability and adhere to established standards in all operational responsibilities.

Qualifications:

  • Associates degree preferred or a minimum of 2 years of relevant experience
  • Bachelor's degree is advantageous
  • Proficiency in Windows Desktop Operating Systems (Windows 10)
  • Experience with Microsoft Office products (O365), Teams, Zoom, and Outlook
  • People-oriented with a passion for collaboration and teamwork
  • Exceptional written and verbal communication abilities
  • Strong organizational skills with attention to detail and the ability to manage multiple tasks
  • Adaptable in a dynamic environment with shifting priorities and management styles
  • Reliable and available for after-hours and weekend work as required

KLR values work/life balance and provides a comprehensive compensation and benefits package, which includes:

  • Unlimited Paid Time Off
  • 401k with Employer Matching
  • Tuition Assistance and CPA exam preparation costs
  • Mentorship and professional leadership development opportunities
  • Competitive referral programs for attracting talent and clients.

KLR is an affirmative action-equal opportunity employer, adhering to all applicable federal, state, and local laws regarding recruitment and hiring. All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.