Global Logistics Operations Manager

2 weeks ago

San Diego California, United States AIT Worldwide Logistics, Inc. Full time

About the Role:

AIT Worldwide Logistics, Inc. is seeking a highly skilled and experienced Global Logistics Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall management and direction of our terminal operations, ensuring that we deliver exceptional service to our customers while maintaining a high level of operational efficiency.

Key Responsibilities:

  • Lead and manage all terminal functions to ensure that all departments and staff execute service agreements.
  • Oversee the overall profitability and service performance of the terminal, with specific responsibility over customer service and operations for the Domestic, International, and Local Cartage product lines.
  • Review, revise, and approve all customer and terminal operational SOPs with the objective of improving quality and efficiencies, while decreasing costs in the day-to-day operation of the terminal.
  • Manage terminal customer service and operational personnel, including mentoring, performance reviews, and personnel development.
  • Recruit, retain, and develop terminal customer service and operational staff.
  • Service all existing customers, while marketing AIT's full range of transportation services to new customers and meeting company service metric expectations.
  • Implement and direct quality control programs for all operational areas, while constantly striving for cost efficiencies and providing best-in-class service to our customers.
  • Ensure timely and accurate billing and posting of all transactions on a daily basis.
  • Responsible for all relevant terminal profits/losses.
  • Support positive trending and attainment of QMS (Quality Management System) objective goals.
  • Encourage a growth mindset within the operational and customer service staff.

Requirements:

  • Bachelor's Degree strongly preferred/High School Diploma with equivalent combination of work experience may be considered.
  • Minimum five (5) years industry experience required – logistics environment with International and Domestic experience.
  • Minimum three (3) years supervisory or managerial experience required.
  • Proven experience managing a full P&L, strongly preferred.
  • Proficient in Microsoft Office (Outlook, Excel).
  • Able to perform all aspects of Domestic and International Operations, including customer service, dispatch, cargo, and more.
  • Ability to organize and perform multiple assignments in a high-volume, fast-paced environment.
  • Ability to interact, communicate, and maintain relationships with clients, vendors, customers, and all levels of management.
  • Proven ability to lead and manage the activities of a diverse workforce.
  • Skilled problem solver with leadership qualities.
  • Excellent communication, decision, and management skills.

About AIT Worldwide Logistics, Inc.:

AIT Worldwide Logistics, Inc. is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine.

Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, and North America, AIT's full-service options also include customs clearance, warehouse management, and white glove services.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support program, paid parental leave, pet insurance, 401(k), and tuition reimbursement.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

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