Technology Support Specialist
4 weeks ago
Kellogg Community Credit Union is seeking a highly skilled Technology Support Specialist to join our team.
The Technology Support Specialist will play a critical role in maintaining and enhancing our information technology systems, ensuring seamless operations and supporting the organization's sales, service, and operational goals.
Key Responsibilities:- Provide technical support to team members by troubleshooting and maintaining PCs, printers, terminals, and other IT hardware.
- Install, maintain, and upgrade end-user hardware and software, ensuring systems remain secure and functional.
- Collaborate with the IT team and external vendors to resolve technical issues and ensure quality service.
- Design and maintain systems documentation and processes, ensuring compliance with security regulations and Credit Union standards.
- Research new technologies, evaluate hardware and software upgrades, and make recommendations for improvements.
- Ensure administrative control over the Credit Union's IT assets, including software licenses, hardware, and related supplies.
- Assist with special projects as needed.
- One to three years of similar or related experience.
- Two-year college degree or related certifications.
- Strong computer skills, including the Microsoft suite and other common software applications.
- Strong attention to detail, organizational skills, and excellent time management skills.
- Strong troubleshooting, analytical, and problem-solving skills.
- Effective communication skills, written and oral across multiple levels of the organization.
- Ability to interact with others on a regular basis and build relationships.
Ideal Candidate: Must have strong availability Monday-Friday until 6:00 PM and 1:00 PM on Saturday. Opening is in Battle Creek, Michigan.
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