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Part Time Member Service Representative

2 months ago

Fort Wayne, Indiana, United States Fire Police City County FCU Full time
Job Summary

We are seeking a highly skilled and customer-focused Part Time Member Service Representative to join our team at Fire Police City County FCU. As a key member of our financial services team, you will be responsible for providing exceptional service to our members, processing transactions, and promoting our financial products and services.

Key Responsibilities
  • Member Service
    • Greet and welcome members to the credit union in a professional manner.
    • Represent the credit union in a courteous and professional manner.
  • Transaction Processing
    • Process account transactions such as deposits, withdrawals, transfers, and loan payments.
    • Comply with Federal regulations for the processing of holds on accounts.
  • Financial Product Sales
    • Issue Cashier's Checks, Money Orders, and Certificates upon member request.
    • Cross-sell credit union products and services such as auto loans, credit cards, and financial literacy.
  • Record Keeping
    • Maintain accurate daily records to ensure proper maintenance of documents for auditing and exam purposes.
    • Balance cash drawer daily to ensure physical cash counts match computer-generated counts.
  • Branch Operations
    • Maintain and balance branch vault.
    • Count, verify, and package coins and currency to be sold or bought from the vault.
Requirements
  • Education
    • High School Diploma or Equivalent
  • Experience
    • Customer Service Experience Preferred
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines. The position requires manual dexterity, the ability to lift files and open filing cabinets. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary.

The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.