Member Service Representative

3 weeks ago


Fort Wayne, Indiana, United States Fire Police City County Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and detail-oriented Member Service Representative to join our team at Fire Police City County Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, handling a wide range of transactions, and promoting our credit union services.

Key Responsibilities
  • Member Transactions: Process member transactions, including deposits, withdrawals, and transfers, with high accuracy and efficiency.
  • Customer Service: Provide comprehensive and prompt member service, including answering questions, resolving issues, and promoting our credit union services.
  • Account Maintenance: Maintain accurate and up-to-date records of member accounts, including balances, transactions, and account information.
  • Compliance: Ensure compliance with credit union policies, procedures, and regulatory requirements.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment.
Work Environment

This role operates in a clerical office setting and requires the ability to stand, walk, sit, reach, and lift files and equipment as needed.



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