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Customer Service Representative

4 weeks ago

Fort Wayne, Indiana, United States Liberty Federal Credit Union Full time
Job Title: Teller/Member Service Representative

Liberty Federal Credit Union is seeking a part-time Member Service Representative/Teller for the Washington Office. The ideal candidate will possess excellent member service skills, professionalism, and confidentiality. Previous financial institution experience is preferred.

Key Responsibilities:
  • Serve as a primary Member Service Representative (MSR) and meet member needs by maintaining knowledge of all company products and services.
  • Run various member transactions with a high degree of accuracy, including deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions.
  • Determine acceptability of negotiable items and place holds on deposited funds when applicable.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Represent the Credit Union to the members in a friendly, positive, and professional manner, greeting members as they enter the branch.
  • Demonstrate appropriate knowledge of company policies and procedures related to MSR duties, including security and information technology security.
Requirements:
  • Must have a HS diploma or GED and be at least 18 years of age.
  • Must be able to work a flexible schedule and travel to other office locations when needed.
  • Must be able to stand for long periods of time and do some heavy lifting.
  • Must have 1-2 years of cash handling experience.
  • Banking experience preferred.
Benefits and Compensation:
  • Bonus and incentive opportunities
  • 401(k) retirement program with matching funds

Liberty Federal Credit Union is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.