Member Service Representative

5 days ago


Fort Wayne, Indiana, United States Fire Police City County FCU Full time
Job Summary

We are seeking a highly skilled and detail-oriented Member Service Representative to join our team at Fire Police City County FCU. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our members, handling a wide range of financial transactions, and promoting our credit union products and services.

Key Responsibilities
  • Provide comprehensive and accurate member transactions, including deposits, withdrawals, and account maintenance.
  • Greet and welcome members in a courteous and professional manner, ensuring a positive experience.
  • Process transactions efficiently and accurately, using a variety of financial systems and software.
  • Assist members with account inquiries, balance requests, and other financial needs.
  • Upsell and cross-sell credit union products and services to members, promoting our financial solutions.
  • Ensure accurate and timely completion of transactions, maintaining a high level of productivity and efficiency.
  • Collaborate with colleagues to achieve team goals and objectives, maintaining a positive and supportive work environment.
Requirements
  • High school diploma or equivalent required.
  • Customer service experience preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, handling multiple transactions and tasks simultaneously.
  • Basic math skills and accuracy in handling cash and financial transactions.
Work Environment

This role operates in a clerical office setting, with a moderate noise level. The employee is required to stand, walk, sit, reach with hands and arms, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.



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