Part-Time Member Service Representative

4 weeks ago


Fort Wayne, Indiana, United States MidWest America Federal Credit Union Full time
Job Summary

MidWest America Federal Credit Union is seeking a Part-Time Member Service Associate to provide exceptional customer service and support to our members. As a key member of our team, you will be responsible for processing transactions, maintaining member confidentiality, and promoting our products and services.

Key Responsibilities
  • Provide accurate and timely service to members in processing transactions efficiently
  • Maintain confidentiality of all member information and verify member ID according to CIP procedures
  • Follow all branch opening and closing procedures
  • Process night drop and mail according to procedures
  • Process draft and ACH stop pays and any fraud documents as needed
  • Maintain a drawer within Balancing Guidelines
  • Recognize opportunities and take initiative to cross-sell products and services
Requirements

Customer service and cash handling experience is required. This can include experience in a restaurant or retail environment. Individual must possess strong abstract reasoning and problem solving skills. Individual must be able to effectively handle multiple tasks simultaneously. Individual must possess strong math skills in order to effectively handle cash.

Preferred Experience

Experience, knowledge and training in retail branch operations activities, terminology, and products and services relating to retail banking, credit unions, check cashing and/or lending institutions.

Benefits

401(k), 401(k) matching, Paid Life insurance, Paid time off, 16 Paid time off volunteer hours, Paid holidays (Federal holidays observed), No nights/no weekends, Competitive pay, Identity Theft Monitoring, Comprehensive training provided by a dedicated training staff

MidWest America Federal Credit Union is an Equal Opportunity Employer.



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