Hospitality Service Representative

2 months ago


Potomac, Maryland, United States Aramark Full time
Job Summary

The Hospitality Worker II is a key member of our team, responsible for delivering exceptional guest experiences through personalized service and attention to detail.

Key Responsibilities
  • Greet and engage with guests, anticipating their needs and providing solutions to ensure a seamless experience.
  • Provide accurate and timely information to guests, including directions, travel details, and available services.
  • Process reservations, rentals, and registrations with precision and efficiency.
  • Operate a register and/or software system to complete cash and credit card transactions with accuracy and speed.
  • Respond to phone calls and emails, delivering messages and resolving guest concerns in a timely and professional manner.
  • Maintain a positive attitude and provide excellent customer service to guests, colleagues, and clients alike.
  • Collaborate with departments to ensure a cohesive and exceptional guest experience.
Requirements
  • Previous guest services experience required.
  • Previous cash handling experience preferred.
  • Excellent customer service skills, with the ability to communicate effectively with diverse groups.
  • Strong interpersonal and communication skills, both verbal and written.
  • Organizational skills, accuracy, and attention to detail are essential for success in this role.
About Aramark

Aramark is a global leader in food and facilities management, serving millions of guests every day. Our mission is to deliver exceptional service and experiences that exceed our guests' expectations. We believe in the importance of diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all.



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