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Customer Service Representative

2 months ago

Alabaster, Alabama, United States Wise Staffing Group Full time
Job Summary

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Wise Staffing Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in a foreign language, in addition to English.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Translation and Interpretation: Translate documents and interpret conversations in a foreign language to ensure seamless communication with clients.
  • Communication Skills: Develop and maintain excellent communication skills to effectively interact with clients, colleagues, and management.
  • Problem-Solving: Analyze and resolve complex customer issues in a fair and efficient manner.
  • Reporting and Documentation: Maintain accurate records and reports of customer interactions, including issues resolved and customer feedback.
Requirements
  • Language Skills: Fluency in a foreign language (Spanish) and English.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Ability to analyze and resolve complex customer issues.
  • Time Management Skills: Ability to manage multiple customer interactions simultaneously.
  • Teamwork: Collaborate with colleagues and management to achieve team goals and objectives.