Customer Service Representative
2 months ago
We are seeking a highly organized and personable Customer Service Representative to join our team at 3D Air Service LLC.
Job Summary:The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to multitask efficiently in a fast-paced environment. In addition to customer service duties, this role also involves project management and data entry responsibilities, making it essential for the candidate to be detail-oriented and capable of managing multiple projects.
Key Responsibilities:- Answer incoming phone calls promptly and courteously.
- Field customer inquiries and direct calls to the appropriate department or personnel.
- Schedule appointments for service and maintenance calls.
- Register HVAC equipment for manufacturer warranties.
- Coordinate and schedule job inspections with customers and inspectors.
- Assist with managing construction timelines and project statuses, ensuring all projects progress smoothly and deadlines are met.
- Track and monitor project milestones, providing regular updates to customers and internal teams.
- Handle project coordination tasks to ensure communication between all involved parties is streamlined.
- Maintain accurate and detailed records of customer interactions, appointments, and project statuses.
- Handle job billing processes, including preparing and sending invoices to customers.
- Collect payments, process transactions, and follow up on overdue accounts as necessary.
- Perform data entry tasks related to customer information, warranties, payments, and project management.
- Provide exceptional customer service, resolving any issues or concerns with professionalism and efficiency.
- Perform other administrative tasks as required to support the smooth operation of the office.
- High school diploma or equivalent; additional education or certifications in customer service, project management, or related fields is a plus.
- Proven experience in a customer service role, preferably in the HVAC or construction industry.
- Experience in project management and data entry is required.
- Experience with billing and payment collection.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and software, including Microsoft Office Suite and customer management systems, Service Fusion a plus.
- Ability to work independently and as part of a team.
- A positive and professional attitude with a commitment to providing outstanding service.
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
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Customer Service Representative
4 weeks ago
Alabaster, Alabama, United States 3D Air Service, LLC Full time{"h1": "Customer Service Representative", "p": "At 3D Air Service LLC, we are seeking a highly organized and personable Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction. Key...
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Alabaster, Alabama, United States 3D Air Service, LLC Full timeJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly organized and personable Customer Service Representative to join our team at 3D Air Service LLC. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to multitask efficiently in a fast-paced environment.Key Responsibilities:•...
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Alabaster, Alabama, United States 3D Air Service, LLC Full timeJob Title: Customer Service RepresentativeWe are seeking a highly organized and personable Customer Service Representative to join our team at 3D Air Service LLC.Key Responsibilities:Answer incoming phone calls promptly and courteously.Field customer inquiries and direct calls to the appropriate department or personnel.Schedule appointments for service and...
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