Customer Service Representative

3 weeks ago


Alabaster, Alabama, United States 3D Air Service, LLC Full time
Job Summary

We are seeking a highly organized and personable Customer Service Representative to join our team at 3D Air Service LLC. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to multitask efficiently in a fast-paced environment.

Key Responsibilities
  • Answer incoming phone calls promptly and courteously.
  • Field customer inquiries and direct calls to the appropriate department or personnel.
  • Schedule appointments for service and maintenance calls.
  • Register HVAC equipment for manufacturer warranties.
  • Coordinate and schedule job inspections with customers and inspectors.
  • Assist with managing construction timelines and project statuses, ensuring all projects progress smoothly and deadlines are met.
  • Track and monitor project milestones, providing regular updates to customers and internal teams.
  • Handle project coordination tasks to ensure communication between all involved parties is streamlined.
  • Maintain accurate and detailed records of customer interactions, appointments, and project statuses.
  • Handle job billing processes, including preparing and sending invoices to customers.
  • Collect payments, process transactions, and follow up on overdue accounts as necessary.
  • Perform data entry tasks related to customer information, warranties, payments, and project management.
  • Provide exceptional customer service, resolving any issues or concerns with professionalism and efficiency.
Requirements
  • High school diploma or equivalent; additional education or certifications in customer service, project management, or related fields is a plus.
  • Proven experience in a customer service role, preferably in the HVAC or construction industry.
  • Experience in project management and data entry is required.
  • Experience with billing and payment collection.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using computer systems and software, including Microsoft Office Suite and customer management systems, Service Fusion a plus.
  • Ability to work independently and as part of a team.
  • A positive and professional attitude with a commitment to providing outstanding service.
What We Offer
  • Competitive salary based on experience.
  • Comprehensive benefits package including health insurance.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.


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