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Patient Engagement Specialist

2 months ago

Waterbury, Connecticut, United States Optum Full time
Company Overview:
Optum is a leading global organization dedicated to enhancing health outcomes through innovative technology and compassionate care.

As part of our team, your contributions will play a vital role in connecting individuals with essential healthcare services, pharmacy benefits, and valuable resources to support their well-being.

We foster a culture of diversity and inclusion, offering talented colleagues, comprehensive benefits, and opportunities for professional growth.
Join us in making a meaningful impact on the communities we serve and advancing health equity worldwide.

Position Overview:
This is a full-time field-based role.

Employees must be flexible to work within our 8-hour shift schedules during standard business hours, which typically run from 8:00 AM to 5:00 PM, including a one-hour lunch break. Occasional overtime may be required based on business needs.

In this position, you will conduct approximately 2-3 visits to healthcare facilities each day, supporting our mission from a remote setting.

Key Responsibilities:
- Collaborate with the Assigned Patient Coordinator (APC) to ensure comprehensive member care coordination.
- Engage as a vital member of a collaborative healthcare team.

Data Management and Member Support:
- Maintain accurate member charts and perform data entry for:
- New members
- Post-hospital visit follow-ups
- Pre-visit updates
- Health maintenance tracking
- Quality metrics
- Lab results and medication updates
- Secure medical records post-hospitalization and after physician appointments
- Gather consult notes and discharge summaries
- Monitor updates for members receiving therapy
- Input lab results and medication changes into the Electronic Medical Record (EMR)
- Assist in scheduling member appointments and coordinating transportation.
- Facilitate educational sessions for facilities and members.
- Build and maintain relationships with healthcare facilities.
- Support virtual family communications and clinical visits by managing technology during sessions.

Assisted Living and Skilled Nursing Facility Tasks:
- Track skilled days and assist with documentation as directed by the APC.
- Help members utilize their benefits effectively.
- Coordinate transitions to skilled nursing facilities, including arranging transportation and gathering necessary medical documentation.
- Facilitate home health and durable medical equipment coordination.

Qualifications:
- High School Diploma or GED, or equivalent experience.
- Minimum of 18 months of clinical or medical record experience.
- Proficiency in EMR systems and Microsoft Office Suite (Word, Excel, Outlook).
- Understanding of medical terminology and experience with healthcare team collaboration.
- Reliable transportation for travel to client sites within designated areas.
- Willingness to travel up to 100% of the time.
- Ability to work full-time with flexible scheduling.

Preferred Qualifications:
- Experience with CMS compliance.
- Certification as a Nursing Assistant or Medical Assistant.

Essential Skills:
- Strong communication and interpersonal skills.
- Excellent organizational and administrative abilities.
- Capacity to multitask and prioritize effectively in a dynamic environment.
- Experience working in cross-functional and interdisciplinary teams.

Compensation and Benefits:
- Competitive hourly wage, reflective of experience and local labor market conditions.
- Comprehensive benefits package, including health coverage, retirement plans, and incentive programs.
- Commitment to diversity and equal opportunity in the workplace.

At Optum, we are dedicated to helping individuals lead healthier lives and improving the healthcare system for everyone. We believe in equitable access to health resources for all individuals, regardless of their background.

Optum is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum maintains a drug-free workplace. Candidates must pass a drug test prior to employment.