Strategic Leader for Customer Experience and Platform Innovation

3 weeks ago


Chicago, Illinois, United States CLevelCrossing Full time
Job Summary

We are seeking a seasoned executive to lead our customer experience and platform innovation efforts. As Associate Vice President, you will be responsible for driving the development of a single source of member truth, enabling cross-channel engagement and personalization.

About the Role

In this role, you will oversee a product group focused on creating a seamless customer journey across digital platforms, CRM marketing, sales, and service. You will prioritize core platform features and manage strategic partnerships to optimize the use of the platform ecosystem. Additionally, you will lead a high-performing team of Directors, Principals, and Product Managers to set vision, solution, and platform roadmaps.

Key Responsibilities


  • Chicago, Illinois, United States Mattson: Innovation for the Food & Beverage Industry Full time

    About MattsonMattson is a renowned food and beverage innovation firm with a rich history of partnering with top-tier clients. For nearly five decades, we've collaborated with CPG, foodservice, and ingredient suppliers to drive business growth. Our passion lies in creating opportunities for our clients.We help our clients navigate the ever-changing landscape...


  • Chicago, Illinois, United States Double Good Full time

    Double Good Overview">We create joy with our products and easy-to-use fundraising platform that raises meaningful funds for youth sports and activities. Our strong social mission is featured on the Today Show. We're excited about our future and looking for a dynamic leader to guide our Customer Service function.Job Summary">">This role involves strategic...


  • Chicago, Illinois, United States CLevelCrossing Full time

    Platform Orchestration Leadership OpportunityWe are seeking a seasoned leader to spearhead our Omni-Channel Experience and Platform Orchestration efforts. This role demands expertise in crafting seamless customer experiences across multiple touchpoints, leveraging technology platforms, and transactional data.This position will oversee the development of a...


  • Chicago, Illinois, United States ServiceNow Full time

    Job SummaryWe are looking for an experienced Strategic Payers Sales Leader to join our team at ServiceNow. As a key contributor, you will be responsible for driving sales growth and building strong customer relationships in the region.About the CompanyServiceNow is a global leader in cloud-based platform solutions. Our innovative platform connects people,...


  • Chicago, Illinois, United States USG Corporation Full time

    About USG Corporation and Our Digital Customer Experience JourneyUSG Corporation is a leading manufacturer of building products and innovative solutions, including Sheetrock, Durock, and Securock Brands.As a global company headquartered in Chicago, USG serves construction markets around the world through its Gypsum, Performance Materials, and Ceilings...


  • Chicago, Illinois, United States C3, Inc. Full time

    Company OverviewC3, Inc. is a pioneering Enterprise AI software provider for accelerating digital transformation.The C3 AI Platform offers comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches.The platform supports the value chain in any industry with prebuilt, configurable,...


  • Chicago, Illinois, United States Synchrony Full time

    **Job Summary**We're seeking a Customer Journey Experience Leader to drive our consumer bank digital acquisitions strategy efforts.The successful candidate will have expertise in developing audience-first strategies, creating clear acquisition funnels, and working with analytics to create testing plans.Responsibilities include managing day-to-day...


  • Chicago, Illinois, United States CADDi Full time

    About Us:CADDi is a pioneering force in revitalizing American manufacturing by harnessing the power of historical drawings and supply chain data.We empower our customers to break free from reinventing the wheel, transforming individual tribal knowledge into valuable company assets.Our product, CADDi Drawer, equips clients with the tools to create a more...

  • Strategic HR Leader

    4 days ago


    Chicago, Illinois, United States Double Good Full time

    About UsWe empower kids to pursue their dreams by creating a meaningful amount of money for youth sports and activities through our easy-to-use fundraising platform.Job RequirementsThis role is a unique opportunity to transcend the traditional HR role and embody elements of strategic leadership, thought partnership, and internal consulting.The People...

  • Strategic Leader

    4 days ago


    Chicago, Illinois, United States VML Full time

    About the Role:We are seeking a highly skilled Group Director Strategy to join our team at VML, where we foster an all-inclusive work environment that is both rewarding and career-forward. This key position plays a crucial role in shaping our human-centered approach, translating empathy and understanding into impactful experiences.The ideal candidate will be...


  • Chicago, Illinois, United States clevelcrossing - Jobboard Full time

    Platform Engineering DirectorBuilding a Real Estate Platform for EveryoneCompany Overview:RealSure is revolutionizing the home buying and selling experience. As a fast-growing venture, we're committed to leveling the playing field for everyday people by providing access to cash, trusted real estate agents, and tech-enabled tools.We aim to make homeownership...


  • Chicago, Illinois, United States Caterpillar Full time

    Career Area: Technology, Digital and DataYour Work Shapes the World at Caterpillar Inc.We are the makers, problem solvers, and future world builders who create stronger, more sustainable communities.We don't just talk about progress and innovation here - we make it happen with our customers, where we work, and live.The Enterprise Digital Marketing Strategy...


  • Chicago, Illinois, United States Influential Full time

    Company OverviewInfluential is a pioneering technology company, recognized as the largest influencer marketing organization globally. Leveraging an extensive network of over 3 million social media influencers, our platform facilitates seamless talent discovery, comprehensive brand safety, content creation, media, and measurement. Through strategic...


  • Chicago, Illinois, United States AbbVie Full time

    AbbVie is a leading biopharmaceutical company that discovers and delivers innovative medicines and solutions to address serious health issues. As a Strategic Alliance Leader, you will play a key role in defining pipeline and partnering strategies for AbbVie's Immunology therapeutic area. You will work closely with leaders across the organization to maintain...


  • Chicago, Illinois, United States Strategic Dining Services Full time

    Dining Service Leadership OpportunityAt Strategic Dining Services, we are committed to delivering exceptional dining experiences to our clients. As our Regional Operations Director, you will play a critical role in achieving this goal. You will be responsible for leading a team of experienced professionals, developing and implementing strategies to drive...


  • Chicago, Illinois, United States Prairie Consulting Services Full time

    Job Title: Procurement Strategic LeaderPrairie Consulting Services is seeking an experienced Procurement Strategic Leader to lead global strategic sourcing and procurement projects in the Business Services category.Key Responsibilities:Lead strategic sourcing events and manage supplier relationshipsNegotiate contracts across multiple categories including...


  • Chicago, Illinois, United States Overwolf Full time

    This is a unique opportunity to join Overwolf's brand partnerships team and shape the future of gaming through innovative advertising solutions.You will drive revenue by building strategic partnerships with top brands and agencies, helping them reach AAA gamers. Excellent presentation skills, proven deal-closing abilities, senior relationship management, and...


  • Chicago, Illinois, United States Salesforce Inc Full time

    Salesforce Inc is a leading technology company that empowers businesses to innovate and succeed. As a Strategic Business Leader at Salesforce, you will be responsible for leading enterprise-level technology transformation programs at Fortune 500 companies.Key responsibilities include:Leading account/deal strategy and execution in the pursuit process of...


  • Chicago, Illinois, United States ServiceNow Full time

    About the PositionThis is a senior leadership role within our Customer Excellence Group, focusing on customer success and growth. As a Strategic Enterprise Software Leader, you will lead the team responsible for ensuring customer satisfaction and adoption of our software solutions.Your primary goal will be to drive revenue growth through strategic...


  • Chicago, Illinois, United States Vizient, Inc Full time

    Company Overview:Vizient, Inc is a forward-thinking organization that fosters an inclusive environment where employees feel engaged and valued. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability.Salary:The salary range for this role is $187,800 to $348,300, with...