Strategic Leader for Customer Experience and Platform Innovation
3 weeks ago
We are seeking a seasoned executive to lead our customer experience and platform innovation efforts. As Associate Vice President, you will be responsible for driving the development of a single source of member truth, enabling cross-channel engagement and personalization.
About the Role
In this role, you will oversee a product group focused on creating a seamless customer journey across digital platforms, CRM marketing, sales, and service. You will prioritize core platform features and manage strategic partnerships to optimize the use of the platform ecosystem. Additionally, you will lead a high-performing team of Directors, Principals, and Product Managers to set vision, solution, and platform roadmaps.
Key Responsibilities
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