Restaurant Operations Manager
5 days ago
About the Role:
As a Shift Manager at Five Guys, you will be responsible for directing the daily operations of a restaurant in the General Manager's absence. This includes ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as required or assigned.
Key Responsibilities:
- Lead a team of crew members and shift leaders to ensure excellent customer service and a clean, safe, and welcoming restaurant environment.
- Manage inventory, including ordering and receiving supplies, and maintaining accurate records.
- Monitor and maintain high standards of food quality, presentation, and safety.
- Develop and implement strategies to improve sales, customer satisfaction, and employee engagement.
- Collaborate with the General Manager to achieve business objectives and implement company initiatives.
Requirements:
- 1-2 years of supervisory experience in a food service or retail environment.
- Strong leadership and communication skills, with the ability to motivate and develop a team.
- Excellent customer service skills, with a focus on creating a positive experience for customers.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong problem-solving and analytical skills, with the ability to make sound decisions.
What We Offer:
- Competitive base pay and excellent potential bonus.
- Comprehensive and customizable benefits, including medical, dental, vision, pet insurance, and a 401(k) plan.
- Real career growth opportunities, with plans to open over 1000 new locations across North America.
- A fun and dynamic work environment, with a focus on teamwork and collaboration.
- Free meals while working, and a range of other perks and benefits.
Five Guys Core Convictions:
- Remain Humble: Be willing to do the dishes, and never be above getting your hands dirty.
- Exceed Expectations: Consistently go above and beyond to deliver exceptional results.
- Always Do The Right Thing: Let your conscience be your guide, and always act with integrity.
- Lead By Example: Show your team what it means to be a great leader, and inspire them to do the same.
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