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Front Desk Representative

4 weeks ago

Lancaster, California, United States Holiday Inn Express Lancaster Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express Lancaster. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling various front desk duties.

Responsibilities:

  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Maintain a clean and organized front desk area, including the switchboard and lobby.
  • Perform other duties as assigned, including assisting with room assignments and resolving guest complaints.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic math skills and ability to handle cash and credit transactions.

What We Offer:

  • A competitive hourly rate, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A fun and dynamic work environment, with a team-oriented culture.

About Us:

Holiday Inn Express Lancaster is a leading hotel management company, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. We are committed to providing exceptional guest service and creating a positive work environment for our associates.