Front Desk Agent

4 months ago

Lancaster, United States Holiday Inn Express Lancaster Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

There's something special here as well, something unique travelers can't find at other hotels in Lancaster, CA.

The hotel staff cares a little extra, the coffee is a tad fresher, the beds are just a little fluffier. When guests book here, they are getting everything they need at great value.

For instance, our complimentary Express Start Breakfast Bar is known for being the best complimentary hotel breakfast in Lancaster, serving warm cheese omelets, sausage, and fresh coffee. Our guestrooms are not only quiet and comfortable, but equipped with mini refrigerators, microwaves, TV's, and high speed wireless internet, and our hotel staff is simply the best in the business

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


Compensation Min:
USD $16.00/Hr.

Compensation Mid:
USD $17.93/Hr.

Compensation Max:
USD $21.52/Hr.

  • Front Desk Agent

    5 months ago

    Lancaster, United States Marriott Lancaster At Penn Square Full time

    Job Summary: Looking for a beautiful, historical place to work? Join us at Lancaster Marriott at Penn Square and Lancaster County Convention Center today! We have an opening for a Front Desk Agent who will be instrumental in servicing our guests. This is a position where you can make your mark! Front Desk Agents are responsible for greeting and registering...

  • Cartoon Network Hotel Guest Experience Agent

    1 month ago

    Lancaster, United States parques reunidos Full time

    Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's...

  • Toon-tastic Front Desk Ambassador

    7 days ago

    Lancaster, Pennsylvania, United States parques reunidos Full time

    About the RoleWe are seeking a skilled Guest Experience Agent (Front Desk) to join our team at the Cartoon Network Hotel in Lancaster, PA. Key responsibilities include:Greeting guests in a fun and professional mannerHandling guest concerns in a timely and professional mannerEnsuring smooth check-in and check-out processesProcessing guest payments following...

  • Medical Front Desk Associate

    1 month ago

    Lancaster, United States Staffing Service USA Full time

    We are seeking a bilingual Front Desk Receptionist to greet patients, schedule medical appointments and check patients in and out of the office. This is a full-time opportunity located at the health campus in Lancaster, PA. Must have availability to Medical, Front Desk Associate, Front Desk, Associate, Hotel, Staffing

  • Front Desk Agent/Night Auditor

    5 months ago

    Lancaster, United States InnVite Hospitality Full time

    Guaranteed bonus and career development are offered.Employment type: Full timePay rate: $12/hour. Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Switchboard Operation and Telephone Etiquette Front Office Emergency/Security Procedures Reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned...

  • Multilingual Front Desk Professional

    3 weeks ago

    Lancaster, Pennsylvania, United States Tristarr Recruiting Full time

    Job SummaryWe are seeking a highly skilled Multilingual Front Desk Professional to join our team at Tristarr Recruiting. The ideal candidate will be fluent in Spanish and English, possess excellent customer service skills, and have experience working in a front desk role.About the RoleThe successful candidate will be responsible for providing exceptional...

  • Front Desk Receptionist

    1 month ago

    Lancaster, United States Long Community at Highland Full time

    Up to $16.00 / hour (with experience) | Part Time | Evening 3pm - 7pm | Rotating Weekends and Holidays The Front Desk Receptionist is responsible for cordially greeting visitors, routing phone calls and clerical tasks for the administrative staff at the community. Qualifications: Proficient computer skills Basic clerical skills Prior experience as a...

  • Front Office Supervisor

    1 month ago

    Lancaster, United States Sleep Inn & Suites Lancaster Full time

    Looking to take your career in hospitality to the next step? S&L Hospitality, along with the Sleep Inn & Suites, is hiring a 2nd Shift Front Office Supervisor in Lancaster, WI. This leadership position may be the right fit for you if someone who is willing to go the extra mile to keep our guests satisfied, train and develop the guest service team, work...

  • Guest Service Agent

    7 days ago

    Lancaster, California, United States Holiday Inn Express Lancaster Full time

    **How to Apply:**If you're passionate about delivering outstanding guest service and joining a talented team, apply now to become a Front Desk Host at Holiday Inn Express Lancaster. Please submit your application, resume, and any relevant certifications or documents to our online portal.Requirements:Availability to work a variety of shifts, including...

  • Customer Service Ambassador

    3 weeks ago

    Lancaster, Pennsylvania, United States Ulta Beauty Full time

    Ulta Beauty Front Desk Agent RoleAs a Guest Coordinator at Ulta Beauty, you will be responsible for providing exceptional customer service and creating a welcoming environment for all guests. Your key responsibilities will include:Key Responsibilities:Acknowledge all customers within 30 seconds of entering the Salon pro-hair area and inform them of current...

  • Front Desk Ambassador

    2 days ago

    Lancaster, Pennsylvania, United States parques reunidos Full time

    About UsWe are a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets spread out over various countries across Europe, North America, the Middle East, and Australia.We specialize in offering families a unique vacation experience at our Cartoon Network Hotel in Lancaster, PA.

  • Administrative Assistant

    3 weeks ago

    Lancaster, United States Howard Hanna Full time

    Administrative Assistant Location: Lancaster, PA Summary: The Administrative Assistant works closely with the Sales Manager to focus on certain agent and branch functions in order to provide necessary support to the agents and branch to create a more effective and efficient branch operation. * This is a full time position paying hourly based on...

  • Support Operations Coordinator

    3 weeks ago

    Lancaster, Pennsylvania, United States Howard Hanna Full time

    As a Support Operations Coordinator at Howard Hanna, you will play a critical role in ensuring the seamless day-to-day operations of our branch offices. This is a full-time position paying approximately $35,000 to $50,000 per year based on experience.Key Responsibilities:Schedule and promote agent adoption of Mar/Tech tools, aiming to increase...

  • Service Desk Agent

    7 days ago

    Lancaster, Pennsylvania, United States OfficeTeam Full time

    Want to make a real difference in people's lives? Join OfficeTeam as a Customer Service Roles expert and help clients achieve their goals. In this customer-facing role, you'll work closely with clients from around the globe to provide top-notch support and coaching throughout the interview process. With a strong focus on teamwork and collaboration, you'll be...

  • Administrative Service Coordinator

    3 weeks ago

    Lancaster, California, United States JVS SoCal Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Administrative Service Coordinator to join our team at JVS SoCal. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer service.The successful candidate will be responsible for managing front desk operations, providing administrative...

  • Retail Service Specialist

    2 weeks ago

    Lancaster, United States AAA Full time

    AAA - 1234 Commerce Center Dr [Guest Service / Front Desk] As a Retail Service Specialist at AAA, you'll: Greet all members and customers, determine their need and provide Legendary Service; Provide DMV vehicle license, registration and notary services; Reach sales and service goals and earn incentives for multiple AAA products and services; Prepare and...

  • Customer Service Ambassador

    7 days ago

    Lancaster, California, United States AAA Full time

    At AAA, we're seeking a Customer Service Ambassador to join our team. As a key member of our front desk, you'll play a vital role in providing exceptional service to our members and guests.Key responsibilities include:Greeting all members and customers, determining their needs, and delivering Legendary Service.Providing DMV vehicle license, registration, and...

  • Healthcare Administrative Professional Wanted

    1 day ago

    Lancaster, Pennsylvania, United States PeopleShare Full time

    About UsWe are a dynamic staffing agency dedicated to connecting professionals with top companies in the region. With a strong presence in central Pennsylvania and northern Maryland, we offer a wide range of job opportunities, from temporary to permanent placements.CompensationThe salary for this position is $17+/hour, with opportunities for performance...

  • Administrative Assistant

    2 weeks ago

    Lancaster, United States JVS SoCal Full time

    Job Type Full-timeDescription Meets and greets first-time and continuing customers. Identifies customer needs and expectations and directs customers to the next steps. Ensuring customers and staff abide by office procedures such as checking customers into the VOS Greeter.Offer AJCC Services and partner system navigation information, conduct orientations, and...

  • Administrative Assistant

    3 weeks ago

    Lancaster, United States JVS SoCal Full time

    Job Type Full-timeDescription Meets and greets first-time and continuing customers. Identifies customer needs and expectations and directs customers to the next steps. Ensuring customers and staff abide by office procedures such as checking customers into the VOS Greeter.Offer AJCC Services and partner system navigation information, conduct orientations, and...