Front Desk Operations Manager
1 month ago
InnVite Hospitality Group is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that our front desk operations are conducted in a courteous and professional manner, in accordance with our hotel's operating procedures and policies.
Key Responsibilities:- Front Desk Operations: Ensure that the front desk is operated efficiently and effectively, providing excellent customer service to our guests.
- Staff Training and Development: Assist with the training and development of front office staff, including night audit, to ensure they have the necessary skills and knowledge to perform their roles.
- Scheduling and Coordination: Assist with the scheduling of front office staff and coordinate with other departments to ensure seamless operations.
- Special Projects and Assignments: Assist the General Manager with special projects and assignments as requested.
- Knowledge and Awareness: Ensure that front office staff are aware and knowledgeable of hotel procedures, policies, and safety requirements.
- Yield Management and Rate Analysis: Participate in yield management and rate analysis, and assist the General Manager in monitoring this process.
- Group Bookings and Rooming Lists: Monitor group bookings and follow up on group cut-offs and rooming lists, and inform the General Manager of any issues or concerns.
- City Ledger Payments: Post City Ledger payments as directed by the General Manager.
- Audit Pack and Deposits: Review the audit pack and make deposits in the absence of the General Manager.
- Communication and Collaboration: Maintain a positive line of communication between front desk staff, housekeeping, and maintenance to ensure that rooms are clean and ready to rent each day.
- Room Inspections: Inspect rooms as frequently as possible with the General Manager and head housekeeper.
- Evening Shifts and Busy Periods: Work evening shifts and busy periods as the primary agent and at times the 2nd assist agent as directed by the General Manager.
- Department Meetings: Attend department meetings.
- Other Duties: Perform any other duties as assigned by the General Manager.
At all times, you must present a professional attitude to all guests, vendors, and other associates.
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