Front Desk Operations Manager
4 days ago
At InnVite Hospitality Group, we are seeking a highly skilled and experienced Front Desk Manager to join our team.
The successful candidate will be responsible for ensuring that the front desk is operated in a courteous and professional manner, in accordance with the hotel's operating procedures and policies.
Key Responsibilities:
- Assist with the training and development of front office staff, including night audit.
- Assist with the scheduling of front office staff.
- Support the General Manager with special projects and assignments as required.
- Ensure that front office staff are aware and knowledgeable of procedures, policies, and safety requirements.
- Participate in yield management and rate analysis, and assist the General Manager in monitoring this process.
- Monitor group bookings and follow up on group cut offs and rooming block/lists.
- Book groups into the hotel as booking inquiries are made.
- Post City Ledger payments as directed by the General Manager.
- Review audit packs and make deposits in the absence of the General Manager.
- Maintain a positive line of communication between front desk staff, housekeeping, and maintenance to ensure rooms are clean and ready to rent each day.
- Inspect rooms as frequently as possible with the General Manager and head housekeeper.
- Work evening shifts and busy periods as the primary agent and at times the 2nd assist agent as directed by the General Manager.
- Attend department meetings.
- Perform other duties as assigned by the General Manager.
Requirements:
- Professional attitude and excellent communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Apply now to join our team and take the first step towards a rewarding career in hospitality
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