Genesys Cloud Engineer
4 weeks ago
We are seeking a talented and experienced Genesys Cloud Engineer to join our team. As a Genesys Cloud Engineer, you will be responsible for configuring, administering, and troubleshooting the Genesys Cloud platform (PureCloud or CX Cloud).
Responsibilities:- Configure and administer the Genesys Cloud platform (PureCloud or CX Cloud).
- Troubleshoot issues related to Genesys Cloud configuration and functionality.
- Collaborate with the DevOps team to set up CI/CD pipelines for code promotion.
- Implement version control systems (e.g., GitHub Actions) for managing Genesys code.
- Automate deployment processes using Terraform.
- Set up EventBridge/API to establish a data pipeline from Genesys to our Snowflake instance.
- Collaborate with cross-functional teams to ensure smooth integration of Genesys services.
- Monitor and optimize Genesys Cloud performance and scalability.
- Provide technical support and guidance to other team members.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience with the Genesys Cloud platform (PureCloud or CX Cloud).
- Familiarity with DevOps tools and methodologies.
- Proficiency in cloud computing platforms (e.g., AWS, Azure).
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration abilities.
- Certifications related to Genesys or cloud platforms are a plus.
Apollo offers a number of resources to our contractors including: Training and Development programs, Benefits, Strong Support Network, and Awards. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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