Genesys Cloud Platform Specialist
10 hours ago
We are seeking a highly skilled Genesys Cloud Platform Specialist to join our team. As a key member of our team, you will be responsible for configuring, administering, and troubleshooting the Genesys Cloud platform (PureCloud or CX Cloud).
Key Responsibilities:- Configure and administer the Genesys Cloud platform (PureCloud or CX Cloud).
- Troubleshoot issues related to Genesys Cloud configuration and functionality.
- Collaborate with the DevOps team to set up CI/CD pipelines for code promotion.
- Implement version control systems (e.g., GitHub Actions) for managing Genesys code.
- Automate deployment processes using Terraform.
- Set up EventBridge/API to establish a data pipeline from Genesys to our Snowflake instance.
- Collaborate with cross-functional teams to ensure smooth integration of Genesys services.
- Monitor and optimize Genesys Cloud performance and scalability.
- Provide technical support and guidance to other team members.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience with the Genesys Cloud platform (PureCloud or CX Cloud).
- Familiarity with DevOps tools and methodologies.
- Proficiency in cloud computing platforms (e.g., AWS, Azure).
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration abilities.
- Certifications related to Genesys or cloud platforms are a plus.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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