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Community Engagement Manager

2 months ago

New York, New York, United States Velotric Full time

Position: Community Program Manager

Compensation: $65,000 - $75,000

Location: Remote Work Available

About the Role:

We are in search of a skilled and dedicated professional to oversee and enhance our Velo Insider initiative.

Key Responsibilities:

1. Program Strategy:

◦ Formulate and refine the strategic direction of the program; ensure alignment with organizational objectives and shifting priorities.

2. Program Target Setting & Results:

◦ Establish program objectives and performance indicators, consistently monitor outcomes against established benchmarks.

◦ Assume full accountability for results across various performance metrics, including sales, user-generated content, and brand interaction.

3. Program Execution:

a. Engagement and Communication:

◦ Oversee the identification, outreach, and qualification of Insiders.

◦ Design and implement onboarding processes, email outreach, and communication strategies.

◦ Foster relationships with top Velo Insiders to enhance community engagement and referral initiatives.

b. Program Design & Refinement:

◦ Lead the strategy for reward and incentive frameworks.

◦ Integrate Insider feedback and ensure the feasibility of plans within the organization.

c. Monitoring and Reporting:

◦ Maintain a high level of attention to detail in the development and execution of new initiatives.

◦ Analyze results to assess effectiveness and implement necessary adjustments.

◦ Utilize data analysis to inform strategic decisions regarding the program.

d. Content and Resource Management:

◦ Direct the creation of the Velo Insider webpage, encompassing copywriting, brand messaging, design, and content curation.

◦ Develop and maintain internal resources, documenting tools and processes utilized.

e. Team Collaboration and Supervision:

◦ Delegate responsibilities and mentor team members to ensure success.

◦ Oversee part-time staff and interns.

Qualifications:

• Bachelor's degree in Economics or a related discipline with robust data management, modeling, and analytical skills.

• Experience in customer-facing roles, with strong client management capabilities.

• Exceptional communication skills.

• Background in the transportation sector, particularly in micromobility, is advantageous.

• Extensive professional and personal network within the industry; enthusiasm for cycling and urban mobility.

• Strong attention to detail.

• Ability to collaborate effectively within and outside the team.

• Quick to adapt and respond to changing circumstances.