Regional IT Field Support Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Prelude Fertility Full time

At Prelude Fertility, we are seeking a skilled Regional IT Field Support Specialist to provide technical support and troubleshooting for our clients in various locations.

The ideal candidate will have a Network+ certification and at least two years of experience in IT field service.

The Regional IT Field Support Specialist will be responsible for installing, configuring, maintaining, and repairing network devices, computers, printers, and other peripherals.

This individual will also perform network assessments, audits, and upgrades as needed and will assist with HQ projects as required.

Key responsibilities include:

  • Providing onsite and remote technical support and troubleshooting for clients
  • Installing, configuring, maintaining, and repairing network devices, computers, printers, and other peripherals
  • Performing network assessments, audits, and upgrades as needed
  • Documenting and updating network configurations, issues, and resolutions
  • Ensuring compliance with IT policies, standards, and best practices
  • Escalating complex issues to the IT Manager or the IT team as appropriate
  • Traveling to different locations within the region as required

Requirements include:

  • Network+ certification or equivalent
  • At least two years of experience in IT field service or a related role
  • Working knowledge of network protocols, devices, and tools
  • Working knowledge of Windows and Linux operating systems and applications
  • Working knowledge of hardware and software installation, configuration, and troubleshooting
  • Ability to prioritize and manage multiple tasks and projects
  • Ability to travel to different locations within the region as required

We offer a competitive benefits package, including:

  • FREE employee only coverage option for the medical, dental, and vision plans
  • FREE basic life insurance, EAP, and long-term disability insurance
  • ~ 11 Company-paid holidays (including 1 floating holiday)
  • ~ Continuing education/professional development reimbursement and time off


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