Regional IT Field Service Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Prelude Fertility Full time

Job Summary

Prelude Fertility is seeking a skilled Regional IT Field Service Specialist to provide technical support and troubleshooting for our clients in various locations. The ideal candidate will have a Network+ certification and at least two years of experience in IT field service.

Key Responsibilities

  • Provide onsite and remote technical support and troubleshooting for clients.
  • Install, configure, maintain, and repair network devices, computers, printers, and other peripherals.
  • Perform network assessments, audits, and upgrades as needed.
  • Document and update network configurations, issues, and resolutions.
  • Ensure compliance with IT policies, standards, and best practices.
  • Communicate effectively with clients and provide excellent customer service.
  • Travel to different locations within the region as required.

Requirements

  • Network+ certification or equivalent.
  • At least two years of experience in IT field service or a related role.
  • Working knowledge of network protocols, devices, and tools.
  • Working knowledge of Windows and Linux operating systems and applications.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks and projects.
  • Ability to communicate effectively with technical and non-technical audiences.

Benefits

  • FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance.
  • Adoption assistance and fertility benefits.
  • Maternity and paternity/partner paid leave.
  • 401k with generous match.
  • 11 Company-paid holidays (including 1 floating holiday).
  • PTO starting at 18 days/year.
  • Family member recognition program.
  • Continuing education/professional development reimbursement and time off.
  • Family member referral program.
  • HealthJoy benefit concierge service and more.


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