Regional IT Field Service Specialist
4 weeks ago
Job Summary
Prelude Fertility is seeking a skilled Regional IT Field Service Specialist to provide technical support and troubleshooting for our clients in various locations. The ideal candidate will have a Network+ certification and at least two years of experience in IT field service.
Key Responsibilities
- Provide onsite and remote technical support and troubleshooting for clients.
- Install, configure, maintain, and repair network devices, computers, printers, and other peripherals.
- Perform network assessments, audits, and upgrades as needed.
- Document and update network configurations, issues, and resolutions.
- Ensure compliance with IT policies, standards, and best practices.
- Communicate effectively with clients and provide excellent customer service.
- Travel to different locations within the region as required.
Requirements
- Network+ certification or equivalent.
- At least two years of experience in IT field service or a related role.
- Working knowledge of network protocols, devices, and tools.
- Working knowledge of Windows and Linux operating systems and applications.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks and projects.
- Ability to communicate effectively with technical and non-technical audiences.
Benefits
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance.
- Adoption assistance and fertility benefits.
- Maternity and paternity/partner paid leave.
- 401k with generous match.
- 11 Company-paid holidays (including 1 floating holiday).
- PTO starting at 18 days/year.
- Family member recognition program.
- Continuing education/professional development reimbursement and time off.
- Family member referral program.
- HealthJoy benefit concierge service and more.
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