Service Excellence Manager
3 weeks ago
**Company Overview:**
At Boqueria, we're committed to providing exceptional hospitality to both our guests and staff. Our dynamic team is passionate about delivering unforgettable dining experiences that exceed expectations.
**Job Summary:**
We're seeking a skilled Front of House Operations Lead to lead our hourly service team in delivering exceptional guest experiences. This role will also support in optimizing daily finances and upholding brand standards.
**Responsibilities:
- Lead daily operations and implement strategies to improve customer satisfaction
- Mentor and develop staff members to ensure excellent service delivery
- Optimize daily finances and maintain brand standards
- Execute assigned responsibilities with precision, fostering teamwork and excellence
**Qualifications:
- 1-3 years progressive relevant experience
- Intuitive understanding of full-service restaurant operations
- Extensive food and beverage knowledge
- Sufficient technical savvy to become proficient with key systems and IT infrastructure
- Ability to demonstrate accurate cash handling and reconciliations
- State required food safety certifications
- Strong leadership abilities (clear vision, active listening, assertive communication, empathetic and responsive)
**What We Offer:
- Competitive salary based on experience paid weekly
- Flexible scheduling
- Full- and part-time availability
- Benefits include medical, dental, vision, disability, life, and supplemental options
- Paid time off and Discounted Meals
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