Service Excellence Manager

5 days ago


New York, New York, United States One Haus Full time
Job Description

As a FOH Manager at One Haus, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our front of house department. You will be responsible for leading a team of staff members, managing cash handling, inventory, and customer service, and assisting the Beverage Director with the beverage and wine program.

Responsibilities
  1. Team Leadership: Lead daily pre-shifts meetings, encourage employee feedback, and incentivize service sales. Foster a communicative and open work environment.
  2. Operations Management: Oversee the balancing of cash drawers, record income, and expenditures. Monitor restaurant supply, food, and beverage inventories, and communicate inventory status to purchasers.
  3. Customer Service: Ensure an organized, smooth, and efficient service for guests and staff by being present and proactive on the floor. Coach staff to converse about menu offerings, product sourcing, and culinary preparation techniques.
  4. VIP Reservations: Oversee proper management of VIP reservations.
Requirements
  • Management experience in a team-oriented workplace preferred.
  • Demonstrated ability to coach, lead, and develop staff members.
  • Exceptional organizational management skills.
  • Skills and knowledge in Excel, Micros, and Outlook.
Benefits
  • Salary based on experience (£52,000 - £62,000 per annum)
  • 15 days accrued vacation
  • Medical, dental, and vision insurance
  • 401k with employer match
  • Dining & hotel discounts


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