Service Excellence Lead

5 days ago


New York, New York, United States Roberta's MSG Full time
Job Title: Service Excellence LeadAbout Roberta's MSG

At Roberta's MSG, we prioritize delivering outstanding service to our guests. As a Service Excellence Lead, you will play a vital role in driving this vision forward.


Estimated Salary: $50,000 - $60,000 per yearJob Description

This role involves leading the service team to deliver exceptional guest experiences. The ideal candidate will possess strong leadership skills, be able to communicate effectively, and have a passion for delivering high-quality service.


Key Responsibilities:
  • Lead by example, demonstrating a commitment to delivering exceptional service.
  • Coach and develop service staff to achieve operational excellence.
  • Collaborate with other departments to ensure seamless service delivery.
  • Identify areas for improvement and implement strategies to enhance the overall service experience.

Requirements:
  • 2+ years of experience in a similar role or as a server/host in a high-volume restaurant.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment with minimal supervision.


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