Experience Manager for Operational Excellence
3 weeks ago
We are seeking an experienced Experience Manager to join our team at Flik Hospitality Group. As a key member of our operations team, you will be responsible for developing and implementing national strategies to ensure consistent excellence in conference and building processes.
About the RoleThe successful candidate will have a proven track record of identifying operational glitches and areas for improvement, with a strong ability to develop Standard Operating Procedures (SOPs) that drive innovation and streamline processes.
As an Experience Manager, you will work closely with the Space & Event Manager and Conference Services team to ensure meeting and events strategy is aligned and successfully implemented. You will also be responsible for trend reports, quarterly business reviews, and driving initiatives to enhance workplace experience, employee engagement, and satisfaction.
This is an exciting opportunity for a highly organized and analytical individual with excellent communication skills to join our team and contribute to the success of Flik Hospitality Group.
Key Responsibilities-
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