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Reception Coordinator

2 months ago

Atlanta, Georgia, United States CHRIS 180 Full time

Reception Coordinator

Department: CHRIS Counseling

Position Overview

This role serves as the primary support for the CHRIS Counseling Center, engaging with consumers and families. Key responsibilities include:

Positive Engagement:

  • Modeling positive behaviors for consumers and families
  • Encouraging self-esteem and healthy boundaries
  • Reinforcing socially acceptable behaviors
  • Supporting thoughtful decision-making skills

Customer Service Excellence:

  • Upholding a positive image of CHRIS 180 programs
  • Maintaining a friendly and approachable demeanor
  • Thriving in a fast-paced environment
  • Collaborating effectively as a team member
  • Responding promptly to inquiries from consumers and stakeholders

Service Coordination:

  • Facilitating necessary referrals to meet various consumer needs
  • Updating patient information accurately
  • Acting as a liaison with the Utilization Manager
  • Collaborating with other programs to ensure comprehensive service delivery
  • Following up with referral sources efficiently

Consumer Services:

  • Providing trauma-informed mental health support
  • Managing a multi-line phone system with professionalism
  • Maintaining voicemail systems and responding to messages promptly
  • Overseeing scheduling and appointment management
  • Conducting insurance verifications and managing payments

Documentation and Compliance:

  • Ensuring timely documentation in line with organizational policies
  • Documenting cancellations and rescheduling in the scheduling system
  • Inputting new consumer information into electronic health records

Professional Standards:

  • Adhering to organizational policies and attending required meetings
  • Maintaining confidentiality and professional boundaries
  • Supporting a safe environment for all stakeholders

Qualifications:

A minimum of a High School Diploma or GED with two years of relevant experience is required. Preferred qualifications include bilingual abilities in Spanish to better serve diverse populations. Strong organizational skills, attention to detail, and the ability to manage multiple tasks are essential.

This position demands strong communication skills, dependability, and the capacity to work both independently and collaboratively. Candidates should possess the ability to navigate challenging situations with composure and make informed decisions regarding consumer safety and well-being.